Frequently Asked Questions

Shipping normally can take up to 5 business days depending on where you live and the size of your product. Specific time frame can be found on each of the product page.
Rural deliveries typically add 1–2 business days to standard timeframes.
All our products are sent with photo delivery and Authority to Leave in case you might not be around at the time of delivery. Please note, for deliveries to apartments, the delivery will be made to the front door of your building or lobby.
Yes, we offer full and partial refunds. Please find more information on our refund policy page.

While we don’t offer delivery to Chatham / Steward Island, we can arrange shipping to locations like Auckland airport to drop of the product for further courier need.
To initiate a return, please contact our customer support team at nzinfo@zinus.com.
Unfortunately, we’re unable to offer delivery on a specific date. Once an order is placed, it is automatically processed within the next 24 hours and handed over to our delivery partners. While we aim to deliver within the estimated timeframe, we’re not able to guarantee a particular delivery day.
Our courier partners Fliway and NZ Post are mostly running to schedule but please
allow for potential delays around the Christmas / New Year period.

Have a question? Send us a note and we'll get back to you within 24 hours or less.

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